Are you holding any privilege card membership?

Yes No

If Yes, please state your membership

Overall service provided by our team at De' La Ferns Hotel

Excellent Good Fair Poor

Based on your experience, how likely are you to return to this hot

Very likely Likely Not ar all

Would you recommend this hotel to others?

Very likely Likely Not ar all

Hotel	Excellent	Good	Fair
Overall Appearance
Ambience of Lobby Area
Design of Lobby
Safety and Security
Reception and Service

Rooms	Excellent	Good	Fair
Overall Appearance
- Cleanliness
- Comfort
- Quietness (Noise)
- Lighting (Reading and Room)
- In-Room Working Space
- Selection of TV Channels
- Bathroom Amenities
- Maintenance or Room
In Room Dining
- Food Selection (Menu)
- Pricing
- Food Quality
- Food Presentation

Restaurant	Excellent	Good	Fair
Overall Appearance
- Ambience
- Food Selectction
- Food Quality
- Food Presentation
- Wine & Beverage Selection
- Pricing (Value for Money)
- Service

Check In
Quality of Food
Reservation Accuracy
Outlet Service
Staff Attitude
Room Service Delivery
Noise Outside Hotel
Air Conditioning
Noise Inside Hotel
Toilet / Bath Tub / Sink

Hotel Maintenance
Web Access (spped)
Access To The Room
TV Reception
Room Cleanliness
Water Supply
Bathroom Amenities
Bathroom Cleanliness

Did you contact anyone at the hotel regarding the dissatisfaction (s)?

Yes No

If yes, were the problem (s) resolved as per expectation?

Yes No

Reason of visit?

Business Leisure Meeting Conference

If you were here for a leisure visit, was it part of a

Tour Package Group Independent

How was this hotel booked?

Direct with hotel Hotel website Travel agent Corporate Office Other travel website

Prior to this visit, have you stayed at any Cameron Highlands Hotel before?

Yes No

If yes, which hotels

Hotel Rainbox Hotel Casa Dela Rosa Hotel Rosa Passadena

Would you recommend De' La Ferns Hotel to others?

Yes No

Based on your knowledge of other similarly priced/similar category hotel in the area, how does this hotel compare to others?

Excellent Good Fair Poor