Hotel De'La Ferns

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Jln Cempaka Wangi No 22, Jakarta - Indonesia
  • +(62)21 2002-2012
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Privacy Policy

 

Hotel De’La Ferns Privacy PolicyLast Updated: July 4, 2025

At Hotel De’La Ferns, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy explains how Hotel De’La Ferns, its subsidiaries, and affiliates (“Hotel De’La Ferns,” “we,” “us,” or “our”) collect, use, disclose, and safeguard personal information when you interact with us, including through our website (www.hoteldelaferns.com.my) (www.hoteldelaferns.com.my), mobile applications, or at our properties in Malaysia and worldwide. This policy also outlines your rights regarding your personal information and how you can contact us with questions or concerns.By engaging with Hotel De’La Ferns, including visiting our website, using our mobile apps, or staying at our properties, you acknowledge that you have read and understood this Privacy Policy.


1. Information We Collect

We collect personal information in the following ways:a. Information You Provide DirectlyWhen you interact with Hotel De’La Ferns, you may provide personal information, such as:

    • Contact Information: Name, email address, mailing address.

    • Booking Information: Reservation details, travel preferences, payment information (e.g., credit card details), loyalty program membership details.

    • Guest Preferences: Room preferences, dietary restrictions, special requests (e.g., accessibility needs).

    • Account Information: Username, password, and profile details when you create an account on our website or mobile app.

    • Feedback and Communications: Information provided through surveys, reviews, customer service inquiries, or social media interactions.

    • Event or Group Information: Details related to bookings for events, weddings, or group stays, including attendee information.

    • Employment Applications: Information submitted when applying for a job with Hotel De’La Ferns, such as resumes, cover letters, and contact details.

b. Information Collected Automatically

When you use our digital platforms (e.g., website, mobile app, or Wi-Fi services at our properties), we may collect information automatically, including:

    • Device Information: IP address, browser type, operating system, device type, and unique device identifiers.

    • Usage Data: Pages visited, links clicked, time spent on our platforms, and search queries.

    • Location Data: Approximate location based on IP address or, if you consent, precise location data from your device’s GPS when using our mobile app.

    • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. For more details, see our Cookies Policy below.

c. Information from Third Parties

We may receive information about you from third parties, such as:

    • Travel Partners: Travel agencies, online booking platforms (e.g., Expedia, Booking.com), or corporate travel programs.

    • Loyalty Program Partners: Information from partners in our loyalty program or co-branded services.

    • Social Media Platforms: Information you share publicly or through social media integrations when interacting with Hotel De’La Ferns’ accounts.

    • Business Partners: Information from partners involved in events, promotions, or co-marketing activities.

d. Information Collected at Our Properties

When you stay at or visit a Hotel De’La Ferns property, we may collect:

    • Check-In/Check-Out Information: Passport or identification details, arrival/departure dates, and payment information.

    • On-Property Activities: Spa bookings, dining reservations, or other services used during your stay.

    • Security Information: Footage from CCTV cameras at our properties for safety and security purposes (subject to local laws, including Malaysia’s Personal Data Protection Act 2010).


2. How We Use Your Information

We use your personal information to provide exceptional hospitality services and to enhance your experience with Hotel De’La Ferns. Specifically, we may use your information to:

    • Process Reservations and Provide Services: Manage bookings, process payments, and fulfill requests for accommodations, dining, spa services, or events.

    • Personalize Your Experience: Tailor room preferences, dining options, or promotions based on your preferences and past interactions.

    • Communicate with You: Respond to inquiries, send booking confirmations, provide pre-arrival information, or follow up on feedback.

    • Marketing and Promotions: Send you promotional offers, newsletters, or invitations to events, subject to your consent where required by law (e.g., Malaysia’s Personal Data Protection Act 2010).

    • Loyalty Programs: Administer our loyalty program, track rewards, and offer exclusive benefits.

    • Improve Our Services: Analyze guest feedback, website usage, and operational data to enhance our offerings.

    • Ensure Security: Protect guests, staff, and property through measures like CCTV monitoring and fraud prevention.

    • Comply with Legal Obligations: Meet requirements under Malaysian law (e.g., Personal Data Protection Act 2010) or other applicable regulations, such as reporting requirements for immigration or tax purposes.

    • Manage Employment Applications: Process job applications and communicate with candidates.


3. How We Share Your Information

We may share your personal information with:

    • Hotel De’La Ferns Affiliates: To provide consistent services across our properties in Malaysia and worldwide.

    • Service Providers: Third-party vendors who assist with services like payment processing, IT support, marketing, or reservation management. These providers are contractually obligated to protect your information.

    • Business Partners: Partners involved in loyalty programs, co-branded services, or events, with your consent where required.

    • Legal Authorities: When required by law, such as in response to a court order, subpoena, or to comply with Malaysia’s Personal Data Protection Act 2010 or other regulations.

    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction, subject to confidentiality obligations.

    • Other Parties with Your Consent: For example, sharing dietary preferences with a catering partner for an event you’re attending.

We do not sell your personal information to third parties.



4. Cookies Policy

Our website and mobile app use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device. We use:

    • Essential Cookies: Necessary for the operation of our website and app (e.g., to process bookings).

    • Performance Cookies: To analyze how users interact with our platforms.

    • Functional Cookies: To remember your preferences (e.g., language or currency).

    • Advertising Cookies: To deliver personalized ads based on your interests.

You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Note that disabling certain cookies may affect the functionality of our platforms.


5. Your Rights and Choices

Under Malaysia’s Personal Data Protection Act 2010 and other applicable laws, you may have the following rights regarding your personal information:

    • Access: Request a copy of the personal information we hold about you.

    • Correction: Request corrections to inaccurate or incomplete information.

    • Deletion: Request deletion of your personal information, subject to legal obligations.

    • Objection: Object to certain uses of your information, such as direct marketing.

    • Restriction: Request restrictions on how we process your information.

    • Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

To exercise these rights, contact us at hospitality@hoteldelaferns.com.my. We may require verification of your identity before processing requests.You can also:

    • Opt Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link in our communications or contacting us.

    • Disable Cookies: Adjust your browser or device settings to limit cookies or tracking.

    • Opt Out of Location Data: Disable location services on your device when using our app.


6. Data Security

We implement technical, organizational, and physical safeguards to protect your personal information, including encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute security. If you suspect unauthorized access to your account, contact us immediately at hospitality@hoteldelaferns.com.my.


7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

    • Booking information may be retained for the duration of your stay and as required by Malaysian tax or immigration laws.

    • Marketing data will be retained until you unsubscribe or request deletion.

    • CCTV footage is retained for a limited period, in accordance with local laws.

When personal information is no longer needed, we securely delete or anonymize it.


8. Children’s Privacy

Hotel De’La Ferns’ services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us at hospitality@hoteldelaferns.com.my.


9. Third-Party Links

Our website, app, or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.


10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website (www.hoteldelaferns.com.my) (www.hoteldelaferns.com.my) or through other means, such as email. The “Last Updated” date at the top of this policy indicates when it was last revised.


11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Hotel De’La Ferns Data Protection Officer
Batu 39, Jalan Besar, Tanah Rata, 39000, Cameron Highlands
Email: hospitality@hoteldelaferns.com.my